The National Abortion Federation is currently recruiting qualified, pro-choice candidates. NAF is an equal opportunity employer and all positions are located in Washington, DC, except as noted below.

 

Position Summary:

The Travel Coordinator serves as the primary contact for NAF eligible patients for whom logistical planning remains prohibitive to their access to care. The Travel Coordinator collaborates with the Case Management team to identify patients in need of enhanced logistical assistance and facilitates a shared working relationship between the Case Manager and the patient’s travel needs. The Travel Coordinator is responsible for supporting patients through the travel process by reviewing transportation options, assembling itineraries, booking transportation and lodging, co-managing the NAF Tiller Patient Assistance Fund, and collaborating with logistical assistance funds.

*This position is a member of the Washington-Baltimore News Guild CWA Local 32035 union.

Essential Duties and Responsibilities:

  • Identifies and manages travel coordination for NAF funded patients who require enhanced logistical assistance
  • Connects patients with supplementary financial assistance as needed; liaises with the NAF Case Management team and facility staff to ensure continuity of care
  • Assesses travel opportunities and assembles patient travel itineraries
  • Assists patient’s navigation by researching and explaining travel and lodging policies
  • Adjusts schedule as needed (includes after hours and weekends) to provide support when a patient is traveling with NAF resources
  • Manages the dispersal of the NAF Hotline Fund Tiller Patient Assistance Fund, including identifying patients in need of direct financial support, completing Tiller Fund paperwork, and submitting documentation to Assistant Director
  • Compiles and updates comprehensive NAF logistical assistance resources, such as an internal database of partner organizations and pro-choice/non-hostile travel and lodging options
  • Creates external facing documentation for patients to assist their navigation of complex travel itineraries
  • Provides referrals and resources to callers for other social services, such as hunger, public benefits, health insurance, homelessness, etc.
  • Assists with coverage of Case Management lines, including the Urgent Patient Assistance line, and/or Hotline intake calls as needed
  • Implements NAF Hotline Fund policy consistently with patients and member facilities
  • Performs other duties as assigned

Qualifications, Knowledge, and Skills Required

  • Ability to interpret internal and external information sources to develop patient materials and programs
  • Experience working collaboratively with patients and their families, abortion providers, staff, and other organizations
  • Ability to work proactively and independently
  • Scheduling flexibility as needed to support patients
  • French and/or Spanish language skills preferred
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Excellent written and verbal communication including over the phone
  • Ability to work in a fast-paced environment
  • Commitment to a person’s right to choose abortion and understanding of the complex social and financial situations of people seeking assistance

ADA Specifications:

  • Normal demands associated with an office environment
  • Ability to work on computer for prolonged periods, communicate with individuals by telephone, e-mail and face to face
  • Travel may be required
Apply

Position Summary 

The primary responsibility of the Associate Medical Director is to provide evidence-based, up to date guidance and education for NAF programs. This includes reviewing and revising NAF Clinical Policy Guidelines (CPGs), developing ACCME accredited educational content for members, providing resources for abortion care delivery, and conducting quality assurance site visits for members using the Clinical Policy Guidelines as a standard. The Associate Medical Director will work collaboratively with NAF staff and members to further the mission of the organization and our work in Latin America and Canada.

Essential Duties and Responsibilities

  1. Work with the NAF’s Medical Director and the NAF Board’s Clinical Policies Committee to ensure timely review of current literature to update NAF’s Clinical Policy Guidelines and issue updates as needed.
  2. Develop and conduct education and training programs for NAF members and external audiences including online learning, on-site training, regional meetings, webinars, conferences, and meetings.
  3. Oversee NAF’s ACCME accredited online learning content in collaboration with the Learning and Development team.
  4. Direct the dissemination of new evidence related to abortion care to NAF’s members, including the Quarterly Medical Updates.
  5. Conduct quality assurance site visits as needed with the Quality Assurance Clinicians. Ensure consistency in site visit assessment and follow-up and provide training, technical assistance, and evaluation as required.
  6. Create educational materials and resources for members.
  7. Prepare and deliver testimony, opinions, editorials, and media related to abortion care.
  8. Work with development to secure funding for medical department activities.
  9. Serve as a medical spokesperson for the organization.
  10. Ensure timely review and update of all clinical materials provided to members.
  11. Provide support as needed to all departments of NAF for any clinical questions and membership-related concerns.
  12. Perform other duties as assigned.

Qualifications, Knowledge, and Skills Required

  • Board Certified MD from an accredited medical school.
  • Direct experience providing abortion care.
  • Proven track record of evidence-based content development and delivery in abortion care.
  • Commitment to reproductive justice principals.
  • Understanding of the landscape of organizations, funders, and individuals working to advance abortion care and access.
  • Clear written and verbal communication.
  • Ability to work collaboratively within and across teams.

ADA Specifications:

  • Normal demands associated with an office environment.
  • Ability to work on computer for prolonged periods, communicate with individuals by telephone, e-mail and face to face.
  • Travel may be required up to 30%.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Apply

Position Summary: The Manager of Patient Experience is responsible for overseeing the day-to-day operations and ensure that each individual meets and exceeds program goals including service levels, quality, and staffing levels.

The Manager of Patient Experience manages a team of 9-10 Case Managers to ensure optimal productivity, quality, and timeliness of work. The Manager of Patient Experience conducts regular coaching and feedback sessions with the individuals on their assigned team to identify areas of growth and opportunity. The Manager of Patient Experience aids the Case Management team in identifying and executing patient focused internal policy updates and collaboration with outside partner organizations to improve the patient experience and streamline care.

Essential Duties and Responsibilities:

  • Lead an assigned team of Case Managers; coach, develop, and motivate them to ensure they are providing high touch, excellent service in all customer interactions
  • Develop and audit quality assurance strategies to ensure the delivery of excellent service
  • Drive a culture of continuous improvements, new approaches, and personal excellence
  • Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers
  • Develop, institute, and execute internal policy updates that drive excellence in patient care and enhance a high-touch case management model
  • Oversee national and local policy updates that impact patient access to ensure relevant Case Managers are informed and able to act in the best interest of customers
  • Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable
  • Provide direct supervision to all Case Managers to ensure operational guidelines are followed and responsible for managing staffing levels and arrangements during absences, holidays, after hours Urgent coverage, or times of increased demand
  • Share trends and provide recommendations for developing processes
  • Participate in recruiting, hiring, training, and onboarding new Case Management staff
  • Work constructively with other functional areas throughout the organization to share ideas and leverage best practices
  • Serve as on-call supervisor, the point-of-contact for urgent cases, troubleshooting, and general support to the Case Management team after hours
  • Collaborate with Hotline Engagement Managers to ensure continuity of service for patients and establish best practices
  • Be an ambassador for the NAF Hotline culture – role model our values in everything you do
  • Assist with Hotline Intakes and/or Case Management coverage as needed
  • Available to work flexible hours as required

Qualifications, Knowledge, and Skills Required

  • Must have been employed as a NAF Regional or Float Case Manager for a minimum of two years and/or have a Bachelors in Social Work (BSW) or related degree and 5+ years experience managing a team of medical or social service Case Managers/workers or intake counselors/specialist in fields such as health insurance navigation, child protective services/foster care, homelessness services, domestic violence/assault services, or a community health clinic
  • Ability to interpret internal and external information sources to develop training materials and project manage the development, implementation, and execution of policy updates
  • Experience working collaboratively with patients and their families, abortion providers, staff, and other organizations
  • Ability to possess a sense of urgency, responsibility, independence, confidence, self-motivation, and flexibility. They must be detailed-oriented and be able to manage a team and multiple projects simultaneously.
  • Ability to manage a 10-person, diverse team of high touch direct service providers
  • Spanish language skills preferred
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Excellent written and verbal communication including over the phone
  • Ability to work in a fast-paced environment
  • Ability to work remotely in a private space where you can hold confidential conversations

ADA Specifications:

  • Normal demands associated with an office environment.
  • Ability to work on computer for prolonged periods, communicate with individuals by telephone, e-mail and face to face.
  • Travel may be required

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Apply

Position Summary:

The Senior Instructional Designer is responsible for designing, developing, implementing, and enhancing blended and online learning programs across the organization. With input from stakeholders and subject matter experts (SME’s), this role will apply learning theory to create education. Education created may be for internal staff, for members, for ACCME credits, and as determined by the needs of the business. The role will provide instructional design expertise in the analysis, design, deployment, implementation, and evaluation of eLearning and traditional programs. The role will be responsible for staying up to date on the latest trends and technologies as it relates to adult education and instructional design. This role requires imaginative, out-of-the-box thinking around the design and development of eLearning.

Essential Duties and Responsibilities:

  • Lead and complete the development of interactive, media-rich learning solutions for instructor-led, blended, online and virtual environments.
  • Ensure that training is engaging and effective
  • Ensure consistent branding, content, and quality of educational offerings
  • Produce learning media in various formats including text, graphics, animations, audio, and video
  • Deliver innovative, high-quality training solutions on time, on budget, and within scope
  • Accurately document work, using project management systems, and operating within project management structure
  • Collaborate with management, subject matter experts and stakeholders to develop educational materials and curriculum
  • Collaborate with learning management system administrators to ensure that online content operates as designed
  • Monitor the effectiveness of online content
  • Operate within budget
  • Develop internal Learning and Development trainings to address performance, skills, and/or behavior gaps, making recommendations, and providing solutions to improve performance, increase retention and develop future leaders
  • Stay current with learning theory, trends, technology, and approaches – apply to keep training materials up to date and relevant
  • Contribute to the expanded implementation of external learning management system (LMS) and for the future implementation of our internal LMS

Qualifications, Knowledge, and Skills Required

  • Bachelor’s in Instructional Design or like degree. Master’s or like experience preferred;
  • Proven expertise in learning and instructional design;
  • Demonstrated experience creating learning graphics or imagery using programs similar Create Cloud suite;
  • Demonstrated experience recording and editing audio for online modules;
  • Demonstrated knowledge of online course instructional design, learning systems and development of educational modules;
  • Ability to explain instructional strategies;
  • Excellent time management and organizational skills;
  • Familiarity with learning management systems, Absorb LMS a plus;
  • Demonstrated expertise using authoring software: Articulate, Captivate, etc.;
  • Proficient in MS Office;
  • Knowledge of ACCME requirements and reporting a plus;
  • Demonstrated commitment to the right to choose abortion;
  • Ability to work in a remote and in-person office setting;
  • Ability to work in an interdisciplinary team.

ADA Specifications:

  • Normal demands associated with an office environment.
  • Ability to work on computer for prolonged periods, communicate with individuals by telephone, e-mail and face to face.
  • Travel up to 25% of time may be required

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Apply

Position Summary:

The Senior Manager of Instructional Design is responsible for the managing of educational projects and programs across the organization. This includes designing, developing, implementing, and enhancing in-person, blended and online learning programs. The role will manage learning priorities, projects, programs, and productivity with input from stakeholders to provide evidence-based, ACCME accredited education to its members through online learning, national and regional meetings, publications, webinars, and on-site hands-on trainings.  The role will manage the instructional design and training staff (internal and external) and provide instructional design expertise in the analysis, design, deployment, implementation, and evaluation of eLearning and traditional programs for internal staff. The role will be responsible for staying up to date on the latest trends and technologies as it relates to adult education and instructional design. This role requires imaginative, out-of-the-box thinking around the design and development of eLearning and training.

Essential Duties and Responsibilities:

  • Manage planning, development, implementation, and evaluation of NAF’s educational offerings; Ensure consistent branding, content, and quality of educational offerings across the organization
  • Lead and complete the develop interactive, media-rich learning solutions for instructor-led, blended, online and virtual environments.
  • Produce learning media in various formats including text, graphics, animations, audio, and video
  • Deliver innovative, high-quality training solutions on time, on budget, and within scope
  • Manage the implementation of external learning management system (LMS) and provide guidance and feedback for the future implementation of our internal LMS
  • Design, build and oversee internal Learning and Development programs including identifying performance, skills and/or behavior gaps, making recommendations, and providing solutions to improve performance, increase retention and develop future leaders.
  • Consult with management and coordinate learning and development objectives and activities with applicable internal stakeholders on a regular basis to ensure responsiveness to organizational needs.
  • Partner with relevant stakeholders and the Diversity Equity and Inclusion Training Manager to develop and execute on the diversity, equity & inclusion priorities and lead learning-related initiatives that ensure a diversity, equity and inclusion lens is integrated in all L&D processes and programs.
  • Create, implement and maintain competency-based professional development trainings and programs that support the entire employee lifecycle – onboarding, career development, manager development and leadership development programs.
  • Collaborate with the Communications and Medical team and other key stakeholders to ensure the company’s product portfolio is consistent across all learning materials and internal/external training deliveries
  • Manage plan to provide certification programs and the implementation of programs for internal and external learning audiences; direct development of educational offerings for annual and regional meetings
  • Manage project execution for learning and development initiatives including coordination of logistics, managing materials and providing a critical eye to ensure content is ready for distribution.
  • Contribute to and manage paid training strategy to monetize training as a service
  • Oversee the management of all facets of training deliveries including scheduling, evaluations
  • Conduct needs assessment to inform development of new educational offerings
  • Work closely with internal and external subject matter experts to produce educational content
  • Manage staff with expertise in online learning platforms and programming
  • Manage compliance with ACCME accreditation requirements as needed
  • Maintain familiarity with new developments in educational technology and techniques, with the goal of promoting the highest level of evidence-based learning to NAF members and meeting attendees
  • Work with Data Systems Administrator to track engagement with educational offerings;
  • Manage staff with expertise in meeting planning and execution

Qualifications, Knowledge, and Skills Required

  • Bachelor’s in Instructional Design or like degree. Master’s or like experience preferred;
  • Demonstrated ability to lead, motivate, and manage of team of learning experts;
  • Proven expert in learning and instructional design;
  • Demonstrated knowledge of online course instructional design, learning systems and development of educational modules;
  • Demonstrated experience creating learning graphics or imagery using programs similar Create Cloud suite;
  • Demonstrated experience recording and editing audio for online modules;
  • Demonstrated knowledge of in-person education; educational meeting planning a plus;
  • Demonstrated expertise using authoring software: Articulate, Captivate, etc.;
  • Knowledge of ACCME requirements and reporting a plus;
  • Proficient in MS Office;
  • Demonstrated commitment to the right to choose abortion;
  • Ability to work independently and travel up to 25%;
  • Ability to work in a remote and in-person office setting;
  • Ability to work in an interdisciplinary team.

ADA Specifications:

  • Normal demands associated with an office environment.
  • Ability to work on computer for prolonged periods, communicate with individuals by telephone, e-mail and face to face.
  • Travel up to 25% of time may be required

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Apply