The National Abortion Federation is currently recruiting qualified, pro-choice candidates. NAF is an equal opportunity employer and all positions are located in Washington, DC, except as noted below.

 

The National Abortion Federation (NAF), the leading pro-choice organization representing abortion providers and their patients, has an immediate full-time opening for the position of IT Support Technician.

NAF is a 501(c)(3) organization, dedicated to ensuring that abortion is safe, legal, and accessible. Our members include clinics, hospitals and physicians’ offices in the United States, Canada, Mexico City, and Colombia. Our dynamic and innovative programs span a wide range of services designed to meet the unique needs of abortion providers and their patients. The primary responsibilities of the Systems Administrator include providing computer systems and user support to staff and trouble shooting and resolving issues related to hardware, software as well as installations, maintenance and optimization of systems and applications to meet the needs of users to further the mission of the organization. The Systems Administrator reports to the Director, IT Strategy.

Duties:

  • Accurately records IT tickets, tracks progress and their resolution
  • Responds to and provides IT technical support for requests related to desktop applications, hardware; mobile devices, network connectivity, printers, and user access
  • Installs, images, monitors, configures, upgrades, troubleshoots, and maintains physical and virtual servers, personal computers, laptops, printers, software, audio and video equipment, telecommunication systems, wireless connectivity, remote access, and other network devices
  • Performs security monitoring and administration of organizational systems using various network and application management tools
  • Sets up new user accounts and mailboxes; manages network and application accounts and access; using Active Directory, Group Policies, Office 365 and other software
  • Maintains and troubleshoots servers and data storage
  • Performs routine audits of systems, software, and user access
  • Assists in managing IT inventory, computer imaging, desktop management
  • Performs and monitors data backup and recovery procedures
  • Maintains and supports audio and video systems in conference rooms including setup and breakdown of AV and IT equipment
  • Facilitates preparation and distribution of IT equipment and supplies includes desktops, laptops, and printers
  • Maintains phone system including adding, changing, and removing users and working with vendor to troubleshoot issues
  • Participates in the implementation of IT projects with IT vendor
  • Drafting policies, procedures, and other IT documentation
  • Other duties as assigned

Qualifications:

  • Strong commitment to reproductive choice
  • Ability to multitask in a fast-paced environment and work well under pressure
  • Ability to prioritize tasks to meet deadlines and ensure customer satisfaction
  • Excellent customer skills, including written and oral communication
  • The ability to lift 50 pounds
  • Three or more years of experience in computer desktop or network helpdesk support in a Windows environment
  • Advanced knowledge and working experience supporting Windows 10, Office 365, and SharePoint
  • Experience supporting audiovisual systems and video conferencing a plus
  • Keen attention to detail and strong problem-solving skills
  • Team and service oriented
  • Bachelor’s degree in computer science, information technology or related field highly preferred
  • Flexibility and availability for 24/7 support for resolution of escalated critical infrastructure service incidents;
  • Certifications in Windows, Office 365, Network+, Security+, Exchange or equivalent experience;
  • Experience with VOIP/OTT phone solutions
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The National Abortion Federation is the professional association of abortion providers in North America. NAF’s Legal Department works to provide medical expertise to policy makers and to ensure that the voices of abortion providers and patients are heard in litigation and policy forums across the country. NAF’s legal interns will work on legal issues, state legislative policy, and/or federal legislative policy.

Duties include:

  • Performing legal research;
  • Drafting memoranda, fact sheets, issue papers, and alerts; and
  • Assisting in other policy and legal projects as needed.

Please apply with a cover letter, resume and writing sample (no more than 3 pages).

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The Senior Director of Learning and Instructional Design will be responsible for strategic planning, managing, and directing educational projects and programming across the organization. This role will direct overall learning priorities, projects, programs, and productivity with input from stakeholders to provide evidence-based, ACCME accredited education to its members through online learning, national and regional meetings, publications, webinars, and on-site hands-on trainings. The role will also oversee and manage the instructional design staff (internal and external) and provides instructional design expertise in the analysis, design, deployment, implementation and evaluation of e-learning and traditional programs for internal staff.

Essential Duties and Responsibilities:
• Direct long-range planning, development, implementation, and evaluation of NAF’s educational offerings; Ensure consistent branding, content, and quality of educational offerings across the organization
• Direct the strategy and expanded implementation of external learning management system (LMS) and provide guidance and feedback for the future implementation of our internal LMS
• Design, build and oversee internal Learning and Development programs including identifying performance, skills and/or behavior gaps, making recommendations, and providing solutions to improve performance, increase retention and develop future leaders.
• Consult with management and coordinate learning and development objectives and activities with applicable internal stakeholders on a regular basis to ensure responsiveness to organizational needs.
• Partner with relevant stakeholders and the Diversity Equity and Inclusion Training Manager to develop and execute on the diversity, equity & inclusion priorities and lead learning-related initiatives that ensure a diversity, equity and inclusion lens is integrated in all L&D processes and programs.
• Create, implement and maintain competency-based professional development trainings and programs that support the entire employee lifecycle – onboarding, career development, manager development and leadership development programs.
• Collaborate with the Communications and Medical team and other key stakeholders to ensure the company’s product portfolio is consistent across all learning materials and internal/external training deliveries
• Develop a plan to provide certification programs and the implementation of programs for internal and external learning audiences; direct development of educational offerings for annual and regional meetings
• Manage project execution for learning and development initiatives including coordination of logistics, managing materials and providing a critical eye to ensure content is ready for distribution.
• Develop a paid training strategy to monetize training as a service
• Oversee the management of all facets of training deliveries including scheduling, evaluations, and ROI
• Conduct needs assessment to inform development of new educational offerings
• Work closely with internal and external subject matter experts to produce educational content
• Manage staff with expertise in online learning platforms and programming
• Ensure compliance with ACCME accreditation requirements
• Maintain familiarity with new developments in educational technology and techniques, with the goal of promoting the highest level of evidence-based learning to NAF members and meeting attendees
• Work with Data Systems Administrator to track engagement with educational offerings;
• Manage staff with expertise in meeting planning and execution

Qualifications, Knowledge, and Skills Required
• Proven expert in learning and instructional design;
• Demonstrated knowledge of online course instructional design, learning systems and development of educational modules;
• Demonstrated knowledge of in-person education including educational meeting planning;
• Familiarity with Absorb LMS and Articulate software;
• Knowledge of ACCME requirements and reporting;
• Demonstrated commitment to the right to choose abortion;
• Ability to work independently and travel up to 25%;
• Ability to work in an interdisciplinary team

ADA Specifications:
• Normal demands associated with an office environment.
• Ability to work on computer for prolonged periods, communicate with individuals by telephone, e-mail and face to face.
• Travel up to 25% of time may be required

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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Position Summary:
The Hotline Operations Coordinator I serves as the primary point of contact for members with questions about payment and documentation submitted to the NAF Hotline. The coordinator is responsible for providing exemplary customer service in supporting all member clinic inquiries. This person is also responsible for training and assisting Operations Assistants as needed.

Essential Duties and Responsibilities:
• Troubleshoots and communicates with facilities via email and phone concerning on-site intake and pledge inquiries
• Onboards and retrains facility staff participating in the onsite intakes program
• Respond to all inquiries within two business days
• Reports on inquiry trends, clinic concerns to Hotline Processing and Operations Manager
• Follows up with members about incorrect or incomplete submission of intakes and pledge forms
• Communicates deadlines and non-payment decisions to members
• Sends pledges to members daily, ensuring there are no more than 300 unsent pledges each day.
• Mails checks to members
• Uses independent judgement to assess the current state of inquiries and develops any needed alternatives, partners with management to address any outstanding concerns or issues as soon as productivity falls below ranges outlined above
• Assists with the creation of recruitment, onboarding, and training materials
• Collaborates with stakeholders across departments within the organization
• Ensures the integrity of the Hotline Fund database by ensuring accurate maintenance of records and correcting inaccurate information
• Performs other duties as assigned by the Operations Team

Qualifications, Knowledge, and Skills Required:
• Strong communication skills with an ability to solve multistep problems;
• Ability to provide helpful feedback and clear explanations to members regarding complex processes;
• Able to manage projects independently
• At least two years of relevant professional experience
• Experience working with a membership organization or in customer service strongly preferred

Education Requirements:
• High school diploma or the equivalent

ADA Specifications:
• Normal demands associated with an office environment.
• Ability to work on computer for prolonged periods, communicate with individuals by telephone, e-mail and face to face.
• Travel may be required

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

*This position is a member of the Washington-Baltimore News Guild CW A Local 32035 union

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Position Summary:
The Hotline Operations Coordinator II receives and allocates for processing all intakes and pledge forms submitted to the NAF Hotline. The position requires strong attention to detail; the ability to meet regular deadlines; and exemplary customer service skills. . This person is also responsible for training and assisting Operations Assistants as needed.

Essential Duties and Responsibilities:
• Assists with managing and improving the NAF Hotline On-site Intake Program
• Manages the intakes@prochoice.org inbox, the cpledges@prochoice.org inbox and Dropbox, approximately 1400-1800 intake submissions and 2000-2200 pledge submissions weekly
• Ensures that pledge forms are sent within 14 calendar days and that payment is received no later than 30 days
• Assists with data entry for outstanding and unassigned intakes; ensuring all intakes allotted weekly (typically 1400-1800) are entered within that week
• Creates and finalizes check-run spreadsheet and brings check requests to accounting team
• Assists with the creation of recruitment, onboarding, and training materials
• Collaborates with stakeholders across departments within the organization
• Ensures the integrity of the Hotline Fund database by ensuring accurate maintenance of records and correcting inaccurate information
• Uses independent judgement to assess the current state of intakes processing and develops any needed alternatives, partners with management to address any outstanding concerns or issues as soon as productivity falls below ranges outlined above
• Performs other duties as assigned by the Operations Team

Qualifications, Knowledge, and Skills Required:
• Strong organizational skills with the ability to work quickly, efficiently, and accurately with great attention to detail
• Ability to solve multistep problems.
• Able to manage projects independently
• Prior experience working with databases strongly preferred
• At least two years of relevant professional experience
• Minimum typing speed 80 words per minute
• The Intakes Processing Coordinator should be able to enter 25-30 intakes hourly

Education Requirements:
• High school diploma or the equivalent
ADA Specifications:
• Normal demands associated with an office environment.
• Ability to work on computer for prolonged periods, communicate with individuals by telephone, e-mail and face to face.
• Travel may be required

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

*This position is a member of the Washington-Baltimore News Guild CW A Local 32035 union

Apply