The National Abortion Federation is currently recruiting qualified, pro-choice candidates. NAF is an equal opportunity employer and all positions are located in Washington, DC, except as noted below.

 

Position Summary 

The primary responsibility of the Associate Medical Director is to provide evidence-based, up to date guidance and education for NAF programs. This includes reviewing and revising NAF Clinical Policy Guidelines (CPGs), developing ACCME accredited educational content for members, providing resources for abortion care delivery, and conducting quality assurance site visits for members using the Clinical Policy Guidelines as a standard. The Associate Medical Director will work collaboratively with NAF staff and members to further the mission of the organization and our work in Latin America and Canada.

Essential Duties and Responsibilities

  1. Work with the NAF’s Medical Director and the NAF Board’s Clinical Policies Committee to ensure timely review of current literature to update NAF’s Clinical Policy Guidelines and issue updates as needed.
  2. Develop and conduct education and training programs for NAF members and external audiences including online learning, on-site training, regional meetings, webinars, conferences, and meetings.
  3. Oversee NAF’s ACCME accredited online learning content in collaboration with the Learning and Development team.
  4. Direct the dissemination of new evidence related to abortion care to NAF’s members, including the Quarterly Medical Updates.
  5. Conduct quality assurance site visits as needed with the Quality Assurance Clinicians. Ensure consistency in site visit assessment and follow-up and provide training, technical assistance, and evaluation as required.
  6. Create educational materials and resources for members.
  7. Prepare and deliver testimony, opinions, editorials, and media related to abortion care.
  8. Work with development to secure funding for medical department activities.
  9. Serve as a medical spokesperson for the organization.
  10. Ensure timely review and update of all clinical materials provided to members.
  11. Provide support as needed to all departments of NAF for any clinical questions and membership-related concerns.
  12. Perform other duties as assigned.

Qualifications, Knowledge, and Skills Required

  • Board Certified MD from an accredited medical school.
  • Direct experience providing abortion care.
  • Proven track record of evidence-based content development and delivery in abortion care.
  • Commitment to reproductive justice principals.
  • Understanding of the landscape of organizations, funders, and individuals working to advance abortion care and access.
  • Clear written and verbal communication.
  • Ability to work collaboratively within and across teams.

ADA Specifications:

  • Normal demands associated with an office environment.
  • Ability to work on computer for prolonged periods, communicate with individuals by telephone, e-mail and face to face.
  • Travel may be required up to 30%.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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Position Summary: The Manager of Patient Experience is responsible for overseeing the day-to-day operations and ensure that each individual meets and exceeds program goals including service levels, quality, and staffing levels.

The Manager of Patient Experience manages a team of 9-10 Case Managers to ensure optimal productivity, quality, and timeliness of work. The Manager of Patient Experience conducts regular coaching and feedback sessions with the individuals on their assigned team to identify areas of growth and opportunity. The Manager of Patient Experience aids the Case Management team in identifying and executing patient focused internal policy updates and collaboration with outside partner organizations to improve the patient experience and streamline care.

Essential Duties and Responsibilities:

  • Lead an assigned team of Case Managers; coach, develop, and motivate them to ensure they are providing high touch, excellent service in all customer interactions
  • Develop and audit quality assurance strategies to ensure the delivery of excellent service
  • Drive a culture of continuous improvements, new approaches, and personal excellence
  • Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers
  • Develop, institute, and execute internal policy updates that drive excellence in patient care and enhance a high-touch case management model
  • Oversee national and local policy updates that impact patient access to ensure relevant Case Managers are informed and able to act in the best interest of customers
  • Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable
  • Provide direct supervision to all Case Managers to ensure operational guidelines are followed and responsible for managing staffing levels and arrangements during absences, holidays, after hours Urgent coverage, or times of increased demand
  • Share trends and provide recommendations for developing processes
  • Participate in recruiting, hiring, training, and onboarding new Case Management staff
  • Work constructively with other functional areas throughout the organization to share ideas and leverage best practices
  • Serve as on-call supervisor, the point-of-contact for urgent cases, troubleshooting, and general support to the Case Management team after hours
  • Collaborate with Hotline Engagement Managers to ensure continuity of service for patients and establish best practices
  • Be an ambassador for the NAF Hotline culture – role model our values in everything you do
  • Assist with Hotline Intakes and/or Case Management coverage as needed
  • Available to work flexible hours as required

Qualifications, Knowledge, and Skills Required

  • Must have been employed as a NAF Regional or Float Case Manager for a minimum of two years and/or have a Bachelors in Social Work (BSW) or related degree and 5+ years experience managing a team of medical or social service Case Managers/workers or intake counselors/specialist in fields such as health insurance navigation, child protective services/foster care, homelessness services, domestic violence/assault services, or a community health clinic
  • Ability to interpret internal and external information sources to develop training materials and project manage the development, implementation, and execution of policy updates
  • Experience working collaboratively with patients and their families, abortion providers, staff, and other organizations
  • Ability to possess a sense of urgency, responsibility, independence, confidence, self-motivation, and flexibility. They must be detailed-oriented and be able to manage a team and multiple projects simultaneously.
  • Ability to manage a 10-person, diverse team of high touch direct service providers
  • Spanish language skills preferred
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Excellent written and verbal communication including over the phone
  • Ability to work in a fast-paced environment
  • Ability to work remotely in a private space where you can hold confidential conversations

ADA Specifications:

  • Normal demands associated with an office environment.
  • Ability to work on computer for prolonged periods, communicate with individuals by telephone, e-mail and face to face.
  • Travel may be required

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Apply

Position Summary:

The Senior Instructional Designer is responsible for designing, developing, implementing, and enhancing blended and online learning programs across the organization. With input from stakeholders and subject matter experts (SME’s), this role will apply learning theory to create education. Education created may be for internal staff, for members, for ACCME credits, and as determined by the needs of the business. The role will provide instructional design expertise in the analysis, design, deployment, implementation, and evaluation of eLearning and traditional programs. The role will be responsible for staying up to date on the latest trends and technologies as it relates to adult education and instructional design. This role requires imaginative, out-of-the-box thinking around the design and development of eLearning.

Essential Duties and Responsibilities:

  • Lead and complete the development of interactive, media-rich learning solutions for instructor-led, blended, online and virtual environments.
  • Ensure that training is engaging and effective
  • Ensure consistent branding, content, and quality of educational offerings
  • Produce learning media in various formats including text, graphics, animations, audio, and video
  • Deliver innovative, high-quality training solutions on time, on budget, and within scope
  • Accurately document work, using project management systems, and operating within project management structure
  • Collaborate with management, subject matter experts and stakeholders to develop educational materials and curriculum
  • Collaborate with learning management system administrators to ensure that online content operates as designed
  • Monitor the effectiveness of online content
  • Operate within budget
  • Develop internal Learning and Development trainings to address performance, skills, and/or behavior gaps, making recommendations, and providing solutions to improve performance, increase retention and develop future leaders
  • Stay current with learning theory, trends, technology, and approaches – apply to keep training materials up to date and relevant
  • Contribute to the expanded implementation of external learning management system (LMS) and for the future implementation of our internal LMS

Qualifications, Knowledge, and Skills Required

  • Bachelor’s in Instructional Design or like degree. Master’s or like experience preferred;
  • Proven expertise in learning and instructional design;
  • Demonstrated experience creating learning graphics or imagery using programs similar Create Cloud suite;
  • Demonstrated experience recording and editing audio for online modules;
  • Demonstrated knowledge of online course instructional design, learning systems and development of educational modules;
  • Ability to explain instructional strategies;
  • Excellent time management and organizational skills;
  • Familiarity with learning management systems, Absorb LMS a plus;
  • Demonstrated expertise using authoring software: Articulate, Captivate, etc.;
  • Proficient in MS Office;
  • Knowledge of ACCME requirements and reporting a plus;
  • Demonstrated commitment to the right to choose abortion;
  • Ability to work in a remote and in-person office setting;
  • Ability to work in an interdisciplinary team.

ADA Specifications:

  • Normal demands associated with an office environment.
  • Ability to work on computer for prolonged periods, communicate with individuals by telephone, e-mail and face to face.
  • Travel up to 25% of time may be required

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Apply